Performed a number of big jobs on my VW (timing belt w/valve repair & exhaust rebuild) with good results, though his part expenses were high (internal mark-up). Gave him (Bob) a small work order on my door (window regulator/door latch replacement), which was going well until his guy broke my door handle. He flat out refused to take responsibility for breaking it and blamed me for it! Needless to say, I will not be returning for future repairs (his loss).
Pros: Good with foreign cars
Cons: Bad with people