It took them 4 times to repair a simply problem (replace steering wheel) and they would not release a vehicle to you since it has to be quality checked. But was kind of a quality check is that?????????
1st repair: steering wheel no aligned properly and heated steering wheel wasn't connected
2ndt repair: steering wheel not aligned
3rd repair: steering wheel not aligned I had to fight with them to do a wheel alignment in order to fix this problem
4th repair: horn wasn't working because they haven't aligned airbag/horn
last time when I came to pickup a vehicle my 2 wheels were scuffed and bubble on the front tire and the answer they gave me was ...you have signed a disclaimer that we are not responsible....even though the condition report at the time of a drop off was made and this damage wasn't there.
My vehicle was "fixed" at both locations on Ramsey and on 63rd street.
It took them weeks to fix any problem
WOULD NOT RECOMEND ANYONE TO GO THERE!
Pros: Just BMW name
Cons: Poor service department and damaged vehicle on pickup and slow service. What's left?
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