For minor rips I'd rather have pants patched than buy new ones, especially since I'm really really picky with pants. That combined with my day-of-the-week outlook (you wear the same pair for everyday of the week, get it?) and shabby-chic (the two go hand in hand, I know).
Every pair I've brought in has come back perf: the stitching is impeccable, instructions are follwed to the letter. Their dry cleaning is commendable and turn around is responsive - you need it tomorrow? No prob.
All in all the service you expect, and you get your money's worth.
Pros: competitive pricing, quick turn-around, nice helpful people
Cons: closes too early