This guy is lucky he is still in business from the way he treats his customers! He just lost thousands of dollars of my potential business. What a moron.
A little background info before I go into the recent horrible experience with Audio Video Salon... So I have been making alot of major purchases for my home A/V system as of late, and have many more to go before it's all set. So, being in New York city and having quite a few audiophile shops within reach, it is Imperative that I try out each shop with a couple small orders first to see how they operate and if their customer service is up to par ? before I drop thousands on new equipment. I've done this with a few shops, bought 500 bucks worth of cables, etc.
Well, so I contacted Audio Video Salon recently to order a Vienna Webern series speaker (for my center channel), a wall mount kit for it, as well as a horizontal tabletop stand. Dropped a little over a grand for it. All arrived, and I was happy... for now.
I just moved into a new loft space, and the movers busted up one of my speaker stands. It needed replaced so I called him again. I explained what happened, and asked if he could order this for me. He promptly said he will no longer do these types of orders for me, and only deals with larger orders. He was very rude and acted like my business was not worth his time. Little did he know I am in the market for spending another 5 grand on a couple things for my system. Who feels like an *sshole now? Take your purchases elsewhere, this guy is caught up in his upper east side stuck up world. Oh btw, Stereo Exchange is no better. You'd be better off ordering your stuff online or heading up to Boston. Better audio shops, better service. End of story.
Pros: wish I could say there was one
Cons: owner is living in his own bubble, terrible customer service, rude, very little in store stock