I wish I could give zero stars. I received a gold ring from Hermes as a gift two years ago, and it broke recently. They told me that they no longer had the part, and there simply was nothing they could do. Basically, they couldn't fix my ring, and if it had been a defect of the ring, it would have broken a month after I received it, so I must have worn it improperly. Finally, they told me that I should come in to the store, and invited me upstairs, with one of their big security guards in the back. Yoshko, a very arrogant lady, told me that she could send it to one of her jeweler friends to fix, but we would have to cover the expense, because I broke the ring clearly. I spoke to Andrew Micci, assistant manager, and he told me the same thing, and was also very unhelpful and arrogant. Basically, if you want to feel that you are spending your money right and that you will be treated well, do not go to this Hermes.