I had a gift massage. I walked in and saw stodgy decor that was NOT relaxing, and merely screamed "Old money.. VERY old money". With bad need of an update, was it EVER considered spa-quality?
They botched my appointment; Waiting 45 minutes for another therapist, I visited the person in charge of collecting "members", who had all the charm of a used-car salesman (albeit a luxury used-car salesman), several old women passed by and would practically shriek in delight as he told each that they were "simply gorgeous." Sincere? I guess you can buy sincerity.
Tensed up from the mistakes and covering-up, I truly needed a massage. The one I got was average.. felt rushed (was I squeezed into someone's schedule unexpectedly?).
The best part about this spa were the locker-room attendents: genuine and helpful, mismatched to the rest of the experience.
Cornelia apparently does not work there anymore.
Pros: Nice views of NYC, off 5th Avenue
Cons: , "selling" atmosphere, bad service