My first visit was for a cut almost two years ago and I was very happy with that service. I had been to the salon before for a touch-up and was happy w/ it. This time around, a new stylist, maybe his name was Carlos, attended to me and the experience was unpleasant.
The assistant, Jeffrey was very nice and attentive. I'm pretty sure the relaxer that was available to me last time was not available this time around, but proceeded anyway. I was left w/ a relaxer burn, despite being prepped beforehand. Not cool.
After the relaxer, the stylist (I use the term loosely) sprayed detangler in my hair and set me under the dryer so I didn't have to walk out with wet hair. This I expected, but since the last stylist that attended to me last year at least left some Moroccan Oil in my hair to protect it and not have it look so gross, I expected something similar. There was no care about how I'd look, let alone the health of my hair, leaving their salon. This seemed like shoddy service. I came in with dirty hair and left with dirty hair, which I will take the blame for as I should have spoken up. That evening I washed my hair again myself. In fact, when I went to my local salon two days later she still smelled the relaxer in my hair and used a neutralizing shampoo just in case. Hopefully my hair won't fall out.
The affair on the whole, seemed unprofessional and not really fitting a salon that bills itself as high-end. I would have been better off going to the generic wash and set salons near my job where 50 bucks will buy you a touch-up and a blow-dry, which I've been trying to get away from in an effort to really maintain my hair to the best of my ability by going to ""nice salons"". But, if the service is worse, and more expensive, I think I'll go back to the generic shops.
Apart from that I seem to have lost part of my hairline. A two-inch long strip of hair is now gone at the hairline, which will take years to grow back and render me almost unable to just put on a headband and go. In the grand scheme of things a little lost hair and a burn are not really a big deal, but this was totally unexpected and unpleasant. I did e-mail the salon, but never heard back.