I've lived in a few places in Manhattan and Bklyn and always had competent laundry service. (It's laundry. It's a no-brainer.) I decided to try Kim's when I moved to the EV for regular laundry as they were close by. I requested next-day delivery (25+ lbs). Nobody showed, and the 2nd day I was hung up on FOUR times when I tried calling. Every conversation went like this: ""Hello. You want pick up?"" ""No, I was expecting a delivery. My number is---"" ""click."" I finally had to go over there to bring it all home. When I asked about the hang-ups I was told: ""We get prank call. We thought you prank."" As for the clothes? Nothing was folded properly and everything was badly wrinkled. No wonder they're getting prank calls! I paid almost $30 for incompetent, crappy, and rude service. AVOID.
Pros: None, zip, nada
Cons: Incompetent. Rude. Overpriced.