I think most of the reviews are pretty negative and I can understand how these actual or potential patients feel the way they do about Dr. Crane and his office staff. However, I would like to give a different perspective using my own experiences. I have been a patient of Dr. Crane for some 3-years plus now. From the very beginning, I was told by the then secretary that if I wanted a counselling-type experience, then this is not the place to come to; that this doctor evaluates your situation and determines if a certain medication or combination of medications is warrented and then he prescribes them to you. If effective, he continues prescribing you said medications. They were completely upfront about their pharmacological approach to patient care. In fact, the doctor changed my meds two times until the appropriate and minimal-strenght medications were found to help me the best, and three years later, it has made all the difference. As far as the staff is concerned, the doctor has had several turnovers and there is now a new secretary; however, I have never had any problems with the staff. In fact, if you watch them for any length of time, they never stop working at an almost frantic pace. This is, I believe, where the majority of problems experienced originates from. If everyone would take a step back and calm down, they would understand that under the more intense workload, anyone would get flustered at times, and what may seem rudeness is in fact trying to stay on top of the pressures of this job. Again, I personally have never had a problem getting satisfactory service from the staff. Maybe this is a function of my more patient attitude towards day-to-day life interactions, or perhaps of my deeper understanding of persons in this situation, but regardless, it comes down to this: Do you want to get service quickly and efficiently or would you rather sit there and be coddled. (There is no pretense here, and it is what it is.) Within about 20-25 minutes tops, I have seen the doctor, paid my bill, and have made my next appointment. I then move on with my day. The one problem I have had recently is with their new focus on e-mail communication. I have not been able to get through to the office over the phone for about the last year, and this I find disturbing. I feel a doctor's office must pick-up the phone and can encourage e-mail communication but not prioritize it.