I just left this store vowing to never set foot in there again... I'm not sure if the other reviews have mentioned the terrible service, but this is the largest problem I've had here. I've been bringing clothes for resale for a few years due to proximity to my apartment, and a generally swift turnover in merchandise. However, the store has changed over the years, and I would absolutely not reccomend it to ANYONE. Here's the deal:\r
- The reviewing of merchandise bought in for resale has been delegated to 2 very young girls, neither of which apparently knows much about brands & value. They have rejected merchandise on grounds they do not sell certain brands, yet a quick look through their current sale selection shows otherwise. They accept garments that are torn, stained, or missing buttons- the merchandise for sale frequently has these problems. I have had garments returned to me with damages which were in perfect shape upon my leaving them there. They have started to accept a much lower class of ""designer"" merchandise, such as Juicy Couture, Free People, and J Crew (I spotted all these brands during my last flip through their racks. The final straw was being told that a bag I left there was counterfiet- not only that, but they chose to believe this based on a customer's assessment of the item, not their own expertise. The thing is, I know the bag is not fake- a friend gave it to me, and it came from her fiance's trip to Europe, where he buys overstock from manufacturers to resell at discount retailers such as Century 21, Daffy's, etc. When I challenged their judgement, the owner came over, yelled at me, and tried to show me how he could tell it was fake, based on the ZIPPER BRAND. Not only that, but I noticed as he was yanking my ""fake"" bag open and closed to make his point, there was a damage inside that was not there when I bought it in for sale!\r
There was nothing else I could do but ask to have the rest of my items returned that were still out to be sold, and come back home to write & post this review on every single consumer review website I can find!\r
There's many other resale shops in the neighborhood to try- like I said, I've come to this one for years out of convenience and high turnover rate, but the abuse from the staff plus downgrade in merchandise & service has helped me to decide to explore other options (even if it is a pain to lug my stuff a few extra blocks!).\r
Beware of the owner!\r
I wrote a negative post about my experience dealing with this store, in particular the owner. It must have been almost 4 years ago, and I haven't been back in Tokio 7 since. Today, I went there with a friend; she's in town from LA and wanted to hit some consignment stores. Despite her own bad experience dealing with these people while shopping there 2 weeks ago, she still wanted to go back and buy a jacket she loved and hadn't been able to buy during her first visit (they had refused to complete her transaction at her first visit because the store was closing for the day). We walked in, and the man immediately recognized me and said ""You not supposed to come here! You said comment on line, say you never come here again, now you here! Unbelievable."" He kept yelling at me about how I ""posted comment you not come in here ever again"" and told me to leave the store (!!!). I explained I was there with my friend, and was waiting for her. He said, ""You want to shop you take down comment! You take down comment or you leave!"" I said, ""No, that was my experience here, I am NOT taking it down."" He kept yelling at me that I was not allowed to shop there and had to leave. I laughed and said, no, I'm waiting for my friend. I suggested he call the police, and he walked away muttering. Mind you, all this happened in full sight/ hearing of a store full of customers! This man has PROBLEMS. Shoppers, be warned.
Pros: The new store is larger and cleaner
Cons: The service is rude, merchandise is sub-par...read on...