This Medical Center has the WORST customer service. Today, I made a call to schedule an appointment for my son of 8 year old. I was transferred to Appoint , the a Lady answered, didn't say her name but said: ""please can you hold?"", not waiting for my answer, I was on hold. For three minutes then someone said: how can I help you? (no name provided either) I did tell her my child name and DOB, and she asked, when you want to come? I said anytime after next Monday, 08/08/11. The lady said, ""ok, wait.. waiting for 3 more minutes.. Another attendant, said: ""how I can help you"", I though was the nurse, I said I want to make an appointm... she said: okay, hold please.. even if you don't believe it, someone after 6 minutes, came to the line and said : ""yes, how I can help you""?.. this was upseting me, I said: well I was in the line already 21 minutes and you are not able to help me, I want to make an appointment for my son, but you constantly put me on hold..SHE said: "" OK, sorry, HOLD ON PLEASE"", yeah this one said PLEASE, but happyness ended when after 3 more minutes waiting for her, she DISCONNECTED the call. YES, I COULDN'T MAKE AN APPOINTMENT !!