Apparently they do not care about their guests as much as their grooming. I have never wrote a review but have decided to now due to their lack of guest service. My fiancee and I have come here before and have never really had any problems, but I guess that's only because they were ""Open"". My fiancee went in to shop for some dog food today not noticing the store hours, and seeing as to how people were coming in and out decided to go in figuring the store was open. Well one of the ladies who was there confronted her and told her the store was not open. When my fiancee replied to the lady that she was sorry and saw people coming in and out the lady merely replied with a sarcastic ""Yeah,well I have to open the door for the people dropping off their dogs now don't I?"" I guess service doesn't come to those when the place is closed huh? Either way we will not be going back. For all of you guests who want a better experience try Jack and Rascals which isn't much further, located on Montano and Coors. We are always greeted with friendly smiles and advice, and were even actually kept there past closing times once so the Owner herself could talk to us about our pet. Please don't support Westside Pets, would they support you?