In an industry where everyone sells the same product, service is the key differentiator. Cyndee Roubal and Anne Bostick provide horrible service. I got dragged into using them by a Seller, and thought they would work out since they primarily focus on large accounts.\r
They staggered the necessary forms so not all could be executed prior to a vacation.\r
They lost track of and forgot about the deposit.\r
They messed up the interest bearing account. We still haven't received a 1099 form.\r
They jacked up the escrow charges and nickle and dimed on all the fees.\r
I asked them basic question about tranfer tax rules in the county the property was purchased in, and they told me to hire an attorney.\r
Don't walk but run to one of many many other options.\r
I know my problems are with these two bad apples but I will refuse to ever use Fidelity for any other transaction.
Pros: none - many other companies offer the same products.
Cons: Poor service, many mistakes, inattention to detail, overcharge