I had heard a lot about Sam Woo being good, and whenever my husband and I passed by this restaurant, we usually saw it packed with Asian people. So I figured- OKAY!! Lots of Asians, must be good, gotta try the place out. We went one night, and my husband ordered some garlicky pork dish, and I ordered duck noodle soup with vegetables. His dish came within 5 minutes, and I have to say, it was pretty good. Mine took about 15 minutes- hardly a long time. And the first thing that hit me when the plate was set down was the SMELL. It reeked SO BADLY of rotten poultry bone- the duck, the broth, even the spoon smelled horrible. I tried- I mean I really tried- to put the spoon to my lips to drink the soup, and whenever I did, I got nauseous. Even my husband agreed that it really stunk. I knew if I tried any harder, I would've wound up vomiting it up- no sarcasm, it really made me and my husband gag. I have never in my LIFE sent back a dish- never ever ever- but I had to send that one back, I couldn't even get through one sip of the broth. The waiter was, of course, pretty pissed off with me. I explained to him that I meant no disrespect, but that I truly couldn't eat it, that it smelled REALLY bad (I even asked him to smell it, which he didn't), and I'd be happy to order something else. He grumpily brought me another menu, which I looked through and decided to order seafood (I was traumatized by my meat experience). I called our waiter back over, and he immediately said that once I order this dish, I couldn't send it back. After I explained to him that I wasn't in the habit of sending food back, I ordered the seafood dish. He said the portions that particular dish were really big- easily enough for two people- and that I might want to pick something else. I smiled, said I'd take another look, and that was the last I heard from him- he completely ignored us after that, despite my repeated attempts to get him to come take my third and final order. I wound up leaving the restaurant without eating anything.
Now, I don't think I was rude or unreasonable. And I wouldn't say the service is overly bad- I have been to many Chinese or Vietnamese restaurants where the waiters aren't overly friendly. I realize that they aren't being rude, it's just the nature of their service industry, it isn't American-style. And I'm fine with that. But THIS particular waiter pissed me off. Is it my fault the food was inedible? I was prepared to order something else, wasn't I? What a big baby he was. We'll NEVER go back.
And would I recommend it to anyone else? A resounding NO would be my answer. It's one thing to serve bad food, but don't couple it with bad service too. Plus, the place doesn't seem too sanitary. Look elsewhere.
Cons: Bad service