To all Dr. Dan?s Customers,
We here at Dr. Dan?s Computers care very much about the opinions expressed about our service and products and thank all who have posted to this webpage letting us know about your experiences both good and bad. Dr. Dan?s has gone though quite a few changes over the past couple years. We have remodeled, hired new management and customer service/tech staff, and instituted new polices to better suite our customers needs. As a result of these changes we have received numerous complements on how helpful our staff is and how good the remodel of the shop looks. Like any other business we do receive complaints, have misunderstandings, and slight errors from time to time. When situations go astray we try very hard to work with our customers to achieve an equitable solution. It is very rare when an issue with our service or products can not be resolved, but we do want our customers to feel that they were treated fairly and respectfully. Above all we want a positive outcome with our customers, due to the fact that we do not run advertisements like a normal business. We rely solely on the word of mouth of our customers, and our customers have kept us in business for over 15 years.
We know that computers have become a necessary tool in day to day life and that it is very frustrating when they are not working properly. It is with that in mind that we try to educate our customers, offer quick no nonsense service, low prices, and decent low cost systems, for those with tight budgets. We even build custom high end systems, workstations, and servers, and can usually beat the price of name band systems. If we can not beat a price, or provide a service or part, we?ll tell our customers straight out and refer them to someone who can. In many cases we advise customers against certain, not cost effective repairs, rather then take their money and fix a system that is not worth fixing. We install only copyrighted, fully legal and licensed software and when we come across systems with pirated software we advise our customers to their rights and offer them licenses to make them legal.
To sum up we would like to thank all of our customers for keeping us going strong for such a good number to years. We have survived the downfall of many of our competitors and hope to grow and provide grate service to many others for years to come.
Dr. Dan?s Computers Management Staff.