@benehill 1) Yellow Cab has 100 taxis, up to 60 on the streets at a time. You probably had the other, smaller cab company and got the name of the company wrong. 2) We have only two 'black' cabbies. One is new, very nice and happy guy from Alabama. The other, 'Tony,' is the friendliest, most personable guy I've ever met. He collects pens (writing instruments) and I've never seen a frown on his face. Ask for Cab# 231, and you will get Tony if he is on duty. 3) With that many cabs and working as Independent Contract Carriers, Yellow Cabbies are the most highly-motivated drivers on the road, i.e., the harder and better we work, the more money we can make. We guarantee pickup in ""5 to 20"" minutes, and if the phone operators get 'creative' and suggest 45 minutes when we are busy, like New Years Eve, the drivers get very upset because the fares are suprised to see us get there in half the promised time. 4) Whoever purchased the green street signs for Albuquerque got ripped off; they are nearly impossible to read at night. But with our dispatcher to help and GPS (and dozens of helpful drivers on the radio), we never 'lose' an address. So, give the driver a break, he was probably a newbie, or you had the company wrong.\r
Finally, New Years and 2 AM, or if a late arriving plane at the airport arrives during bar rush, there is little anyone can do about that. If we put enough cabs on the street to instantly clean up people waiting outside on the sidewalk, thrown out by the bars, half those cabbies would starve the rest of the shift.\r
No cab company can match Yellow-Checker of Albuquerque service due to its excellent management, mechanics, and highly-trained dispatchers. Our female phone operators are gorgeous sweethearts. People are disappointed with the other companies, and we hear stories all of the time when they are pleasantly surprised with our service and become loyal customers. \r
Listen to our radio dispatch, and we rarely (only a couple times a week out of a thousand calls) fail to service a call, or or so late as the fare is not there. We record every failure of service and the office investigates each one. If we are not there in 15 minutes, please call us for an ETA.\r
My only complaints are I was too quick getting there. ""Well,"" I say, ""Sometimes 'quick' is good!"" I have been accused of taking the long route, which I never do. When I 'Go the Extra Mile' for my customers, it is a euphemism for good service. Last night, a customer got in complimenting my 'new cab smell.' I informed him that my taxi has 250,000 miles on it, and there is no such thing as a 'new cab.' However, I did share my secret . . . Armorall.