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Great location, overall nice spa with the worst management in the history of Palisadium, indeed the staff is very nice, however; they are powerless ,underpaid kids. Management does not exist, the owners (husband & Wife) run the show, whom don't have any idea about customer service. So far they have gone through three managers, there is no need to hire another one since the managers have no autonomy and basically the owners are running the place, therefore; their puppets don't last long, apparently the owners don't realize this is AMERICA and business is not run in the same manner as other continents. The owners have face to face argument with members since day one, instead of listening to what the members are saying they argue ..the favorite line is "we have spent 4 Million and it is not appreciated", what they don't understand is that so far it's proven to be all facade. The renovation was also an opportunity to fix major problems i.e.: showers which are dripping, air conditioning etc. of course when members complaint they get bent out of shape and repeat the $ they have spent. WHO CARES , they chose to invest and are looking for quick return on their investment ,well, the outcome has been disaster, outside members are not renewing and new members are not entering. Any normal and smart business owner would attended to the complaints instead of countering with ridiculous excuse and carefree attitude, oh and I forgot to mention the cops were in and out of this facility for couple weeks because of how they were treating existing member and the new regulation that was being implemented without putting proper thought into it. They sure have damaged their brand, and need damage control strategy, I doubt if they have any clue what this statement means!
Could be a Four star facility providing they get their act together. fix the (air conditioning, showers, put shades, and hire a professional and let them run the business without your involvement, take customer relation courses on how to interact with members).