Items were broken during packing/transit, and when I tried to claim with the insurance company Inter Conti Trans (ICT) arranged for my move, Inter Conti Trans denied having any responsibility whatsoever. I went through hell with this insurance company since they and ICT both had an interest in denying any damage was caused and paying for that damage. The German woman who I dealt with at ICT was completely unfriendly and uncaring. She lied in order to avoid bearing any responsibility. I will say though, that the staff she had working for her, who packed my house, were extremely nice. Too bad they work for such a disreputable company.
Pros: Most of the packers were nice people
Cons: The German woman in charge was a nasty troll/ogre