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ARS / Rescue Rooter Durham - 47 Reviews - 5200 Old Chapel Hill Road, Durham, NC - Building Heating & Air Conditioning Contractors Reviews - Phone (919) 493-1407
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ARS / Rescue Rooter Durham

5200 Old Chapel Hill Road
Durham, NC 27707
(919) 493-1407


ARS / Rescue Rooter Durham - Durham, NC


( 38 )
( 5 )
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( 4 )


Alfredo was excellent.


Mr. Travis C. from ARS/Rescue Rooter of Durham, NC made a spring A/C maintenance visit to my house on Monday, February 24, 2014. He arrived within the 2-hour window that the appoi...

AC Service 2/24/2017

Alfredo was excellent. more

Very good and professional 2/22/2017

John L #466 did a great job of tuning and inspecting my central air and heating unit. I prefer to have him return as my tech representative. He is very knowlegable and professional. ARS needs to keep this man. Wayne L, Brown - Winston-Salem, NC more

HVAC Tune up! 2/14/2017

The great service started when the service technician, John, called to let me know he was on his way. After arriving, he explained what he would do in a very courteous and respectful manner. I would highly recommend John and I plan on requesting him for my next service call. Very professional! more

Completely Satisfied 2/9/2017

I'm completely satisfied with the service that I get from ARS! Christian is knowledgeable and honest. Debbie always makes sure that you are informed as to the status of your appoinment. As I said, "COMPLETELY SATISFIED"!!! more

good job! 1/27/2017

Fast, professional service. more

Maintenance Review 1/25/2017

Technician Kyle came to my home and checked out an odor I was smelling and he found no issue. We unplugged the heat wrap around the drip pipe which might of heated up and caused the odor and now we will wait to see if odor clears more

Excellent Professional Service 12/29/2016

Bryan Robinson and Aaron (not sure of his last name) and John...they were all professional, knowledgeable and efficient. From the time I made the first phone call to ARS til our new unit was installed, we've had nothing but superior service. I highly recommend ARS/Rescue Rooter/Durham!! Thanks guys! Tamara & John Cleary, Mebane more

Josh Baker & ARS of Durham 12/2/2016

Josh Baker is a great Service Professional with ARS. Always on time, professional, and polite. Great customer service skills and knowledgable. more

Kyle Moore 11/18/2016

A belated thanks to Kyle for simplifying the use of my thermostat. He reprogrammed it so the parts of the schedule I don't use wouldn't keep taking control. Then walked through making changes when I wanted to. He is very friendly and professional, and made my life less frustrating! Thanks Kyle! more

Alfredo is the best! 11/17/2016

Thanks again for Alfredo. Always prompt, professional, and courteous. Provides recommendations but does not pressure. Thanks so much and good luck with your eye surgery. more

Annual Furnace Check up 10/21/2016

Christian from ARS was quite helpful. He explained clearly to me how our furnace was doing, and made several suggestion as to how it could work more efficiently and for longer. He was professional and pleasant, and I am very pleased. more

Usual Good Service 10/18/2016

I always find the technicians to be thorough and informative about any current or foreseeable problems with my HVAC systems. However, I have to say that I am beginning to feel that every visits involves some repair, recommended service or suggested upgrade to a system that is less than 10 years old. Is Trane making inferior products? Also full disclosure is always a good idea when suggesting upgrades. I would never have installed the air cleaning system had I been informed up front about the very expensive maintenance required. more

Review for Alfredo's Olivo 10/18/2016

Alfredo gave me excellent service on 10/18/16 for my fall system inspection and air scrubber installation. He was very courteous, extremely professional and explained things very clearly. He deserves an excellent review from me for his service today. Mike Castello more

System check up 10/10/2016

Had heat system check up. Technician was prompt and courteous. more

annual ARS maintenance visit 10/9/2016

Christian was helpful in explaining the needs of my heating and air conditioning system and stayed late to install new equipment. more

Repair on A/C unit 9/10/2016

It was 101 degrees out. We hadn't had cooling in our home for about 3 weeks. I decided enough was enough, but didn't know where to turn, but remembered Home Depot has people in the store to sell services as well as the products. Spoke with a woman who not only was friendly, but called to see if the service people could come out today and at a good price (I was prepared to wait a few days). Alfredo Olivo of ARS/Rescue Rooter Durham came out on on the 3 O'Clock end of the 3 to 6pm time frame, got to the unit that was down, walked and crawled around the property and quickly found that I had a corrosion leak in a copper pipe that was most likely original with the house. He got me a great deal on new piping, and stayed with me until he could temporarily repair the old pipe to get the cooling up and running. He scheduled me for the next business day (a Monday) to install the new pipe and get a cleaning in as well. He was professional and helpful throughout the process and repair. Thank you Alfredo! more

lucky you 9/7/2016

Michael was excellent and restored my air conditioner quickly. Monica more

Crawl space moisture 8/28/2016

josh the technician was very knowledgable in offering me solutions in how to decrease the amount of humidity in my crawl space. I spoke with several other companies, but felt they were trying to sell me the kitchen sink. After spending about an hour in my crawl space, Josh emerged with a plan. I felt his solutions were honest and cost effective. He also gave me future ideas to consider without making me feel pressured to act. I highly recommend you to request him to access your ac/crawl space needs! more

Feedback 8/9/2016

I was totally impressed with the level of Customer Experience and the thoroughness of the Job that was done, the knowledge and taking the time to talk with me about the Maintenance of my HVAC. I contacted another company and they don't compare to the service that I received. I would highly recommend this company and especially JJ B for his expertise and Professionalism. more

Excellent technician care 7/22/2016

Josh knew what the problem was right away and how to give me a temporary fix until the necessary part could be acquired. Instant relief! Thank you. more
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Owner Message

  • ARS®/Rescue Rooter® serves Durham, Greensboro and surrounding areas providing exceptional heating and air conditioning services - guaranteed. Our fast and friendly, licensed employees have passed background and drug tests and will treat you and your property with respect. And, we are available 24/7 for all your heating and air conditioning needs.


  • Drain cleaning, service to heating and cooling systems, and plumbing--for both residential and commercial clients.

  • 8/6/2008 Provided by Citysearch

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