In all of my experiences, this company has been absolutely the worst! I have never been treated so poorly, told I was a liar and had two supervisors not have any concern for another human being. These people lie to keep their jobs and install units improperly and the customer has to pay the price! I want everyone in my area and surrounding areas to know never to use this company. The company states if you are not 100% satisfied with our customer service a full refund will be given. Yet another lie from a completely horrid company!
We were told by Benny our part would be overnighted and repair would happen when we scheduled it. The company never showed and had no remorse to try and fix the situation. They refused to pay for a hotel, take any money off our $1200 bill for a problem they caused on installation of our unit. We have 3 cats and oxygen tanks in our house and I had to suffer for 6.5 days in 87 degrees! This company called me a liar and refused to do anything and tried to push me onto another company.