I stop there a couple of times a week,for breakfast and lunch, because this place has the best bagels in town. But to be honest, the service can be HORRIBLE!!!
I have seen one employee literally push another out of the way to take an order, because it was 'their customer'. I've gone in for lunch, and there has been one person working, while other employees are hiding in the corner eating and talking. And when the one working asked for help, they were given an attitude - which carried over to the customers.
The last time I went in for lunch (and it will be the last time for lunch), I waited for the young blonde, and the girl with the accent to stop having their conversation about doctor appointments, so that someone could take my order. And when I was leaving, I heard the girl with the accent say that if I could not wait until they were finished talking, I should go somewhere else.
If you are just running in for a bagel on your way to work, then this place is just fine. But if you are planning on getting lunch, and they do not know you, do not bother.