Every time I have called or stopped in, the staff are extremely polite and knowledgeable. They take the time to answer questions and help you work within your budget. Other stores in the area do not have as nice a showroom. This store carries more lines than the other stores, giving you more of a selection and they have designers that help every step of the way! They have the staff to help multiple customers at a time. This is a turn key operation that by far exceeds any others in the Raleigh/Cary area.