Kaisser came about an hour after my initial call. He diagnosed my dishwasher and said the control panel was bad. He said the $250 it would cost to fix this was was not worth the repair due to the age of my unit and since I was also having occasion water leaks. He suggested I buy a new one and get a warranty, even though he does not do the warranty work. He then started looking at our refrigerator showed me where we needed to keep the bottom part clean to prevent future problems. As he looked inside, I asked him if he could fix the water leak coming from the freezer into the refrig(we had a container there to catch the water). After a quick look, Kaisser said the normal repair for this is $125 which he would do and disregard the $75 for the dishwasher. I felt like I got a good deal and was happy with the outcome. Kaisser seemed very knowledgeable and I would recommend him.