Earp's Upholstery & Trim Shop

Worst people I have every dealt with in my adult life. Took my car to have a seat stitched, He broke the back off the seat, screamed obsceni... more

The people who run this business at one time were skilled and dependable. Now, the entire business operation is a complete disaster. Problem... more

The people who run this business at one time were skilled and dependable. Now, the entire business operation is a complete disaster. Problems I have personally experienced with Earp's Upholstery include the following: (1) Lack of communication--No answering of the phones and often full voicemail, no returning of phone calls on multiple occasions, and pertinent details of the job's progress being left out or lied about. (2) Poor listening skills, loss of customer information and an uncanny ability to "forget" about practically every aspect of the service they are supposed to be providing, including who they are talking to--It is not like they have hundreds of customers per day. (3) Poor work quality, attempted cover-up of multiple mistakes and even breakages along with loss of parts. (4) Lies, lies, lies and even lies about lies. I can't remember the last time I have been strung along for so long, and what is most surprising is that everyone I have talked to has had a similar experience. I am sick and tired of lazy, slack-jawed people being in business that do not know how to treat customers or even provide skilled labor. Pros: They used to be, years ago... Cons: They are now. A different excuse every time for lackluster service. more

Over 10 weeks to get my top replaced and still has not made any progress. I've called over and over again and now he doesnt even want to sp... more

I called four times to inquire about fixing my convertible soft top. I left a message and received no response the first time. The second t... more

I called four times to inquire about fixing my convertible soft top. I left a message and received no response the first time. The second time, I got through, but was immediately placed on hold, then after waiting for 5 minutes, my call was disconnected. I called back and told them that we were disconnected and he hung up again. The fourth and final time, I asked could they hear me and he responded yes. I told him that I kept getting disconnected and he didn't acknowledge nor apologize... just asked what I needed. After receiving this type of "service" over the phone, I was no longer willing to entertain the option of giving them business and I warn others in advance to look elsewhere. Pros: N/A Cons: Bad service!!! STAY AWAY! more