First of all, I would like to state, I am the mother of a client that they ruined my daughters hair. I was on the phone with my son in law for a vast majority of the time my daughter was getting her hair done and my Son in Law kept mentioning to me over the phone,my daughters hair has been turned gray,white, etc. I told my son in law to hand my daughter the phone,have it on speaker phone and put it in her purse. I heard the owner, manager,a customer they had get in my daughters face yell and scream because they ruined my daughters hair so badly, that they wouldn't let my son in law just pay but had it out to the point, my daughter was pushed by this client because I heard my daughter yell, you don't push me and to get this woman out of my daughter's face, my daughter threw a drink to get past her to leave the salon because my daughter refused to stoop to their level. now here's a review that ""claims"" to be a customer writes, Great Salon!...?
By grits1 - Oct 20, 2009?
I have to write this review because of the blatant lies told by raencre! Rachel Ellis, you showed up at the salon 20 minutes early for your appointment with purple-red hair that you said you had colored yourself with semi-permanent hair color. You decided to get a massage by the therapist so your appointment was moved to later to accommodate. You showed Meghen a picture of Cindy Crawford (who everyone knows is a brunette) and she had two blonde highlights on either side of her face and stated you wanted your hair to look just like hers. Meghen applied what she thought would take the color out of your hair based on the information you gave her. When asked again what you had used on your hair, you stated again it was semi-permanent hair color. Your husband corrected you and said it was permanent not semi-permanent. Meghen had to apply the process again and then cut your hair. Yes she talked about problems with her water as she was cutting your hair, not making you wait. You were ...? More ?
10 out of 16 people found this review helpful. Was this review helpful? Yes - No - Flag as inappropriate."" I know one thing from owning my own business for 40 years is, you don't allow customers as an owner to argue with another customer and furthermore, look the salon obviously discloses my daughter's name to this customer because they made an assumption. My daughter kept her maiden name when she got married and my Son in Law paid with a credit card which has his first and last name on the card. I My daughter has it recorded where a so called customer that contacted my daughter threatened her and admits transformations gave her her name. They'll have their day in court and judgment day Instead of focusing on harassing my daughter,you all need to focus on repentance.
Cons: ruins hair,refuse to reimburse money for horrible work