For months my friends have been trying to get my to try Carmen Carmen in university. They both are regular clients of Kristina and Sam and they always bring them up when we get on the topic of hair. I finally broke down and called to make and appointment, I never like trying new things especially when it comes to a new hairstylist. I was so relaxed about the situation once I called and expressed my wants and concerns to the receptionist, she talked with me for over 10 minutes assuring me that I would walk out LOVING my hair and explained that even though the stylist I was with was young, she had years of experience. Reading some of these other reviews I would have NEVER called them, but she even explained to me that at this salon not only have they graduated from school but they have to pass the ""program"" within Carmen Carmen (that is mostly taught by Carmen) to even become a stylist with the company. I was thrilled!! My appointment was with Rachel. I was a few minutes late due to traffic but when I walked in they greeted me as if I was a friend they havent seen in a while, I felt so welcomed. I assumed I would be rushed to the back since I was late but boy was I wrong. The girl at the front desk asked me how my day was going, offered me snacks, water, coffee, or soda and told me to make myself comfortable and Rachel would be with me in a moment. Rachel then greeted me and took me to her chair, she listened to my needs, gave me her advice and opinions and then ask me was everything okay and if I needed anything before we got started. She then gave me a complimentary scalp and shoulder massage, it was great. Needless to say I had no reason to worry, my hair was great; the best it has ever felt, so I have now left my salon downtown. Im so glad I gave Carmen Carmen a chance. The prices are reasonable too, there is a price range for everyone, along with the spa experience! Through out my first time there I was greeted by the manager (who my girlfriends told me was now the NEW manager) she was so nice and so heartfelt. Make sure you go try Carmen Carmen at University- Mallard Pointe! I will forever be a client there from now on!!!!!!