Service here is always slow, even if the place is practically empty. Refilling drinks is unheard of, food comes out and the staff completely disappears (we're practically sucking on our ice cubes for liquid refreshment). A friend of mine went there for lunch with her co-workers one day and asked for a to-go box (it didn't take a genius to see that it was already used, there was food still in it) she asked for new box, staff took it back to the kitchen, wiped it down and gave it back to her, with food still stuck to it!!! Completely appalled, they left with the box still sitting on the table and never went back and neither have we. Food was ok, but nothing I can't get just a few blocks away or even make at home. Try it at your own risk, but I'm just sharing my own experience with Pho 98.