Everyone agrees the selection is good, especially the Carrboro store near the Arts Center and Cat's Cradle. I have no complaints about the staff. They are always friendly and helpful to me. They know their stuff and will make suggestions if I ask or sometimes volunteer things they think I might like (based on what I'm renting). If there's ever a problem with a damaged DVD or tape, they give me a coupon for a free rental. The lines move pretty quickly. They let people come in with their dogs, so I get to play with dogs while I'm getting videos. The parking lot can get crowded, but there are lots of spaces reserved for VisArt customers.
Pros: selection, knowledge, service