Shai cut my hair for about a year with OK results. While traveling our of state I got the best cut- stylish, perky, my hair loved it. I went back in to Shai after only 4 weeks so she could see what I had and just trim it the same way. So disappointing that with all the distactions- non-stop conversations with other stylist and salon workers- she gave my hair about 3 brain cells of attention- put her scissors on autopilot. What I got is a Barbie Bubble head and my great haircut is gone for good. Her response- "I'm so sorry." Well, not as sorry as I am.