I took the train with my two young children from St. Paul MN, a ride of more than 22 hours. My sister was meeting us in Whitefish, and made a reservation for a suite; she even went out of her way to arrive before 6 p.m., and found that THEY HAD GIVEN OUR ROOM AWAY!!!!! Apparently, a party of 5 walked in off the street - without a reservation - so they decided to just give them the suite. It leaves you wondering what is the point of making a reservation?? The desk clerk was completely apathetic, the room was small, and my sister (bless her) had to sleep on a creepy, uncomfortable rollaway. The only good thing I can say is that the room was clean.