Don’t use Desoto Eye care on Southaven, MS. This vision center is more like a chit chat at a local book store. The office is neither organized nor even on the same page of what one hand doing. Seems overly compartmentalized to the point of inefficiency. I have been with this group for a few years and my recent visit is my last after the debacles they have caused at each visit and post visit.
My visit in 2010 ended with a wrong prescription in my glasses. Not both eyes, only one lens was correct. It took almost a month to get my glasses back. I was given every excuse imaginable; though no one ever stepped up and accepted responsibility or apologized. It was someone else’s fault; the blame game was on. I deal with customers every day and they expect honesty, prompt action and knowing you will take care of any of their concerns. This group lacks the fundamentals to even fathom these characteristics.
My most recent visit, 1-18-11, was another failed attempt to get a new prescription for contacts. The atmosphere was much of the same. Not greeted not provided instruction on next steps etc. Trying a new prescription lens option was the choice, though after two days I knew they would not work for me. I called, 1-21-11, and asked to have the new prescription ordered though without the new style contact for my right eye. The attendant stated they would contact the doctor and call me back. A week went by and I had not heard anything. I called on back on 1-26-11 and was told the doctor was out that day and not sure if he would be back that week. I was also told they would contact me Monday, 1-31-11, and let me know the status. No call. I finally got back in touch with someone today, 2-14-11. They told me the prescription was ordered on 2-9-11. I had to review what changes were to be made and I won’t know if they are correct until I get them in a few more days. Again, excuses nor any communication regarding my status. Customer service does not exist with this organization. They cannot facilitate this business and I would definitely not recommend any of their services. Don’t trust them to fulfill your eve care needs.