I have lived in Kansas City for over eight years, and until tonight The Classic Cup had been an elusive mystery to me. I always saw the charming sidewalk cafe on The Plaza, but had never ventured in. Turns out I was not missing anything.
Tonight a group of six friends of which I was one decided to dine at The Classic Cup. A reservation was made the day before with discussion about our party being seated near the fireplace. Naturally, we were all surprised when we noticed the management putting two tables together in the back corner of the restaurant (right in front on the rest room). Of course after we waited 30 or 40 minutes we were eager to sit down. Its just unfortunate that we had to wait so long for a solution they could have employed the moment we walked in.
On to the food...the food was decent, nothing spectacular. Our appetizer came to the table after some entrees had been delivered, which was the first problem, the second problem is found in that we clearly did not get the right appetizer. Two members of our party were served the wrong entrees as well. We brought this to the attention of our waiter, and no solution was offered. In fact, he still placed an up-charge for adding chicken to a dish that I did not even receive.
A server rotated the dining room regularly filling water glasses, and once she refilled my Sprite, however our waiter never offered any refills to the party.
Overall I would sum this place up as over-rated and under-served, please know that the management is unapologetic about this also. I agree with previous comments regarding the managements apparent aloofness.
Don't waste your time plenty of other good options on the plaza that appreciate your business.