Avoid this video store!!
We recently rented a movie and returned it on the date it was due. Two weeks later when we tried to rent another movie, we were told, to our profound surprise, that the movie was still out. Apparently, the word of a loyal customer who has patronized the store for nine years means absolutely nothing. When I insisted that I had brought the movie back and had actually handed it to a store clerk, I was met with disbelief and then was grilled about when I came in and who I handed it to. I couldn't remember, because I didn't think I had to. I naively thought once I handed the movie to an employee of the store, it would be checked in and shelved. I was told they conducted an audit of their store and could not find the movie. Well, I also conducted an audit of my house and my car, and I couldn't find the movie, either. Not a big surprise to me, since I clearly remember getting out of my car, movie in hand, walking up to the counter and handing the movie to a store employee. What happened to the movie after that point, I don't know but ultimately, I had to pay $25 for a movie that is not in my possession and that was returned to the store on the day it was due.
Protect yourself and insist on a signed and dated receipt when bringing back a movie to this store, or better yet, don't go there at all! Rent from Schnuck's or get a membership to Netflix instead. I have a 4-year-old son, and we rented movies from this store nearly every week, but we will never go back. They have our $25 but they've lost much more business than that.
Cons: Unorganized and incompetent service.