We had a very similar experience as Docia. We arrived a little after 7pm to be told ""we stop taking walk ins at 7"" I said ""Aren't you open until 8, what time is it?"" Her reply "" seven oh eight"" ""We'll be quick"" I said. She offered NO help, direction, NOTHING! then says ""can you pay ahead so I can start closing out?""
We were making Christmas gifts for Grandma's and felt completely rushed, our pieces look like crap because I felt rushed, I didn't even want to pick them up. For how expensive the pieces are, I expect customer service to go along with it. Once finished I asked if I should clean anything up to which another woman who came from the back (why couldn't she have helped???) rudely without looking at me replied ""no"".
I have 2 more pieces to make and will be driving out of my way to Woodbury because I will never return to paint your plate and will spread the word. In these tough times, customer service should be phenomenal because without the customer you don't have a job. The customer signs your paycheck, these women do not get that concept. They under estimate the power of a customer, they have no idea how word about a bad experience spreads like wild fire.
Cons: Rude, no concept of customer service.