I used to be a happy and loyal client of the Animal Medical Center's Vet and Boarding for years, and frequently brought my pets there as we travel a lot, but in the last year or so I have noticed a serious decline in the care given and the quality of staff in the boarding area.
There used to be a wonderful gal named Laura that always took excellent care of my pets in boarding, anticipated their needs to a T and was very organized, friendly, mature and professional no matter what the request. She had an obvious love of animals, was educated on animal care, and had a very special bond with not only my pets I noticed, but all the others in her care.
I always felt so confident in leaving my ""babies"" there when I knew she was in charge.
Lately, since she left, the rest of the staff in boarding seems very unorganized, ignorant of animal care, immature, unable to carry out simple instructions, and frankly, a few of the young girls that I've had experience with are actually rude! Amazing the difference that one person can make on a whole operation.
After a few experiences like that I have since started going to another area boarding facility...and Vet!
Too bad that Animal Medical Center got lucky with one competent staff member and can't intentionally attract and keep more associates like that.