The food is delicious. That's the only reason I keep ordering. If it wasn't so good, I would have given up on them.
My gripe is that I always order the same thing and I get something different every single time. I really like the beef over hummus entree... The first time they forgot the salad and the entree was just plain beef and hummus. The second time I ordered it, my beef over hummus had fresh vegetables added, which was fantastic. The third time, I got beef over RICE. Disappointing, but it still tasted good.
If there was even a shred on consistency, it would be 5 stars all the way.