I am trying to find the words to describe how much I detest this store and the owner. It's big and they have a lot, but that is where it stops. When this store moved down VanDyke to a larger location we were all pretty excited to try it out. Soon after they re-opened we went in to crop. Soon we found that they had the store set up by vendor not by theme. That means every time we stop scrapping and go out into this huge store to look for something, lets say for example, birthday related, we have to go through the whole darn store to find something, thus spending to much time looking rather than scrapping. Most, or should I say ALL other stores set up by theme. It makes it easier on the consumer. So as we were leaving the owner, (this is my first experience with her), asks me what I think of the store and I tell her how she has it set up will deter me from coming back and she gets down right snippy and mouthy with me telling me that it's much easier for them to stock. I understand that, but shouldn't you be making it easier on us your customer, she didn't like that and told me she would take me off of her email list. YIKES, she's the one who asked my opinion. It's obvious she didn't really want it. Does this store have a lot of merchandise, yes. Does this store have good customer service, NO NO NO!!! RUN, go anywhere else. We have a ton of stores in this area, this store should be a last resort. I don't even know if I'm getting my point across, the staff at this store is HORRIBLE! Like your bothering them if you have a question or need help... Seriously, if you need a good store for scrapbooking supplies, check out Stampin and Scrapin Paradise, 23 and Card Road, Scrapbook Emporium, 21 Mile and Hayes, The Little Scrapbox, between 22 and 23 Mile off of Hayes, Archivers on Schoehnerr Road by Lakeside Mall and many many more in the surrounding area. I do not work for any of these stores, just an avid scrapbooker trying to warn others!!!
Pros: Lots of product
Cons: Horrible customer service. Rude Employees and Owner.