We are new to North Carolina and I boarded my older poodle here for 12 days & was thoroughly disappointed with the service. Linda the office manager was initially sweet and made us feel our dog would be well care for. My daughter stopped by the office to bring meds & additional supplies for our poodle and was very rudely attended. The heavy set gal at the desk was engaged on the phone, to what appeared to be a personal call and didn't bother to acknowledge my 42 year old daughter's presence...if she didn't acknowledge a human, how well did they attend to my pooch???
We returned from our trip & went to pick up our poodle...first the girl at the desk...a different one this time, told us an injection was made to our dog...when I questioned this, since our dog already had this in the spring, the girl looked further & said no it wasn't given. Secondly, when our poodle came out, she was wet & scraggly...looking nothing at all like the pooch we dropped off. I asked the attendant "What Happened"...why does our dog look so scuffy...her response was "What's Wrong"...Apparently she's used to sloppiness & the condition of our dog didn't bother HER! I said she's wet, knotted and truly looking like a mess...this isn't the way we brought her in...She told me the dog just had a bath...(apparently, looking like it was 2 minutes before we got there)...I told her we were told the bath would be given the day before we picked up our poodle...A very lax attempt was made to take our dog to the back for a little brushing out...
Upon arriving home for 2 days our dog who has cataracts & is hard of hearing and the sweetest dog in every way...was jumpy at every attempt to be pet...& scratched continuously from a Flea Contamination...which she has never had...I called the office & complained to Linda the office manager...and was given numerous reasons for everything. NO ATTEMPT WAS MADE TO RECTIFY THIS SITUATION....You make the judgement call...I Won't Go Back!
Owner: S & T - Belmont
Pros: Not Seen
Cons: Care of Pets...Fleas...Uncaring Attitude toward Owners