I broke down with a flat tire on Rte 107 in Chelsea, MA on 15 May 2007 @ 330am on my way to an early morning commitment in Hartford, CT. I flagged down a passing tow truck, GJ Towing driver named Justin. He told me he was returning from another call and he saw me broke down a few minutes before while delivering that car. I told him my trouble. He offered to help me and asked me if I belonged to any auto clubs. I told him I was an AAA member but I did not have my membership card. He told me that although this was not his AAA service area,(it was another company's) he would accept AAA and even call them to confirm my membership without the card. He began to change the flat and to my horror we could not find the key to unlock my lug nuts. He told me not to worry that he had a tool in his truck to open it, and he did with no damage to my wheel!! Then as we removed the spare we noticed that it too was flat whit a huge nail sticking out of it. Without a word he took out some other things and repaired and filled my spare tire with air at no extra charge. To be honest I couldn't believe the speed of service and friendliness of the driver!! He made some humorous comments and told me it could be snowing or raining. I offered him a $20 tip and he absolutely refused to take it, he told me his company pays him good money that he did not want the $20, but if I wanted to, two bucks for a cup of coffee was all he would accept. The biggest surprise of that early morning was that when I climbed back into my car and looked at my clock...it was 0415 AM. Only 45 minutes from the time I broke down till I drove away. Amazing! If you can use this company you will not be disappointed!!
Pros: The service left me speechless with amazement!
Cons: I only wish he accepted my $20 tip for awesome service!