I live overseas and so asked my husband to buy me Child Perfume Shower Gel from Flat of the Hill when he was in Boston on a business trip. Not knowing anything about beauty products, my husband bought and brought me home this $40 shower gel without testing it. When I used it the next day, the gel had separated and was very runny - more liquid than gel. It still smelled all right but the texture was really off, as if the product had gone over.
I emailed Flat of the Hill about this and even offered to return my bottle from overseas so they could check the quality, but it's been a week and I have not received a single response or acknowledgment from them. What a crime - to sell these luxury products past their sell-by dates, and then when a customer who's paid the luxury price complains, to not even address the complaint! I'm sorry but no matter how ""cute"" or ""covetable"" Flat of the Hill's merchandise may be, there's nothing cute about their customer service, which is non-existent. Let the buyer beware. I will never purchase anything from this place again.
Pros: Carries hard-to-find luxury brands
Cons: Doesn't address complaints or give a customer satisfaction