I wanted to go bridesmaid dress shopping on President's Day and found Pronuptia Bridal to be one of the only places open on a Monday, so I made an appointment for 12:30. One of the salespeople checked me in (with 4 of my bridesmaids) and pointed to the racks of dresses. No one really helped us after that. We found 2 dresses that we liked and as a different salesperson was writing the styles down on a card, she said in a very snotty tone, ""next time when you guys come in, you should really make an appointment, becuase as you can see, we are very busy here and we just can't accomodate people who don't make appointments."" Very annoyed, I informed her we did make an appointment for today. She checked the book and apologized, but at this point, I was so turned off by this place we decided to get dresses elsewhere. Maybe other people have had better luck, but if you are looking for great customer service, this is not the place.
Cons: customer service