Hello ALL!! We ordered a 16"" Cookie for my daughter's birthday. We ordered on Monday for a Wednesday afternoon pick-up. To make a long story short, the cookie SUCKED!! It was so stale that we couldn't even eat it when we got it home. They promised a large horse's head in the middle along with a Happy Birthday. The horse's head ended up being about 2"" wide and 3"" long. NOT acceptable for being on a 16"" cookie. This cookie had to have been make at least 2 days before the Wednesday afternoon pick-up time. UNACCEPTABLE!!