I have taken many carriage rides with many of these drivers. They have allways been professional. I have become friends with a few of them. First of all I would like to address the two negative reviews. For one thing whenever this company has two drivers up front, that indicates one of thoes drivers is in training. So of course the two drivers are going to speak to each other. The drivers allways ask if thier ride wants a tour. If the passengers are into thier own conversation, the driver will leave them alone. To address the other review. Drivers (by law) are not permitted to smoke while they have passengers. Many times drivers will be smoking while people walk up to the carrige, but they allways throw the cig out. As for the rest of her "rant" I have never known a driver to yell at anyone, they are hired for thier friendly and mellow attitudes. I believe (and have it on good athority) that there was alot more to this than meets the eye. Please try this company for yourself.