I took my pet here for a simple nail clipping, and the assistant wanted me to muzzle my dog. I tried to, but I never had to do anything like that before and told her I don't know how to do it. She was annoyed with me and said she couldn't do it because she is disabled. (If she can't handle animals then what is she doing there as an assistant?) So, the doctor came in upset that he had to do it, and took a rope around his nose and neck and was pulling so tight that my dog's eyes were bulging out and the rope was actually smashing his nose into his face. The woman came back in yelling at the doctor that it was too tight, that he couldn't breathe, to let go. He was saying it is not too tight, and was pulling so hard. (My dog is only 12 pounds by the way and this is a man pulling as hard as he can). He starts yelling at her to put the muzzle on, she does, and says I know you are mad but you can't take it out on the dog. You need to loosen up, he can't breathe it is too tight. So, I started freaking out saying, why are you mad, why are you mad? And he just is telling her to make it tighter, tighter. And then there was blood dripping out of his nose. I told them to stop, and let go of my dog. At this point, my dog didn't move, bark, or anything, just was looking at me. I was so upset and scared. I told them that I wanted my money back and that they hurt my dog, I've never been to a place that treated animals like this. That they didn't even need to muzzle him that they could have just put a cone on him. This was a extremelly traumatic experience.