I must say this particular service center lacks the basic ability to complete an oil change without issue. I could almost overlook putting conventional oil in a vehicle that is running full synthetic. However, not remembering to replace the oil cap and causing damage is a problem. Moreover, when trying to find an amicable solution with said service center, I am met with an attitude, no one even acknowledging any of my concerns. Chuck the service manager was like have it towed and we'll clean it up and look at it. Well Chuck I am in the exact same industry you are in and cleaning the engine is not going to rebuild it. You should have slowed down long enough to listen to me and not shuffle me off to the tow center so you could finish your coffee. I do not want to speak for the masses however in my case even with the costly foul up I think I wouldn't have been even remotely this frustrated if he would have acknowledged my concerns and listened to me. I could have save him a lot of time and frustration if he would have not thought he was the smartest one on the phone. Frankly I have been how one mans mistakes impacts not only the customers life but the dealer/service center, the community and our industry. We are in a customer service based industry ... so the customer is # 1 over everything. Without the customers we do not have jobs to goto. So Chuck I suggest you and your store 96th street pep boys learn and remember this important fact. The customer is the entire reason we do what we do. If you can't put them first find another job!