One of my favorite stores ever. The sheer volume of books and selection is impressive enough, but then there's the view of the Water Tower and high profile authors who come in to sign (I just met Jimmy Carter there!), and the smiling staff. I get the email coupons and I know it encourages me to spend money there, but I truly love going to this store. Plus, they're an oasis in the Michigan Ave crazy nastiness that ensues anytime around the holidays. Oh yea, and they are really great about ordering me the obscurest books.
Pros: young smart staff, best new book prices, environment
Cons: tourists, overcrowded bathrooms, occasional bum