My boyfriend and I went to Great America for Fright Fest on Saturday, 10/20/2007 from 4PM to 10PM. At 5PM and 6:30PM, we walked around the entire park looking for the shortest food line and found that they were all extremely long. We figured the lines must move reasonably fast even though they were long. Several food stands and restaurants were completely closed, despite it being one of the busiest days of the year for the park. We figured the folks behind the counter must be doing the best they could to keep the line moving, so we waited patiently.. For OVER AN HOUR EACH TIME! When we got to the front of the line, we saw that they were completely and totally taking their sweet time, despite a LONG line of hungry, overcharged, tired people waiting in line. I'm fine with waiting a while if the folks behind the counter are doing the best they can, but they were reeeeeeeally taking their time and moving verrrrrrrrry slowly. No sense of urgency whatsoever. None. And the few managers we saw were clearly not telling their employees to pick up the pace. When we were hungry the second time, we thought we got lucky finding a food booth out of the way by the kids land and there was just one lonely nearly elderly woman behind the counter. However, it turned out the line was on the other side of the stand with about 40 people waiting in it. Why would they have ONE person (moving slowly, might I add) working a LARGE food booth? I think that management really just does not care. If they did, they would at least have managers advising employees to move a little quicker. Granted, it was an extremely crowded day, but it looked like they anticipated an extremely slow day, not even an average day. Whoever's job it is to manage these things is either surfing the web all day instead of planning or they are doing it on purpose for some reason, like to keep the lines for rides a little shorter because people are waiting hours just for a water or some food! NOT cool!
Pros: Great atmosphere for Fright Fest!!! Great rides!
Cons: Absolutely the worst food service EVER