My dog had been vomiting & had loose bowels for about a week & antibiotics didn't work. Took her here for a $400 ultrasound. They found a cyst on her spleen & wanted to remove it so it did not burst & they would perform exploratory surgery at the same time. I was told it would cost approximately $1500-$2000 max, so I agreed & paid them. We scheduled surgery for later that week.
They failed to tell me that their overnight 'ICU STAY' fees are an ADDITIONAL $500/day, PLUS medication costs, nurse fees, Dr fees, etc, until AFTER she came out of surgery. Being recently unemployed, I was not prepared for this, but wanted to do anything to help my little girl.
The surgeon found a tumor obstructing her intestines that the Dr who performed the ultrasound did NOT find, so he removed it. However, now he said the surgery cost alone was just over $2800.
The next day, I received a phone call stating that she needed an emergency blood transfusion & it needed to be performed immediately. I told them to do whatever they needed to help her, I already had a resuscitate order in place. They said they needed my authorization, it would be $183 & I needed to bring more money in. I was heading there to visit her anyways, but they told me the procedure would take 4 hours, so I should wait until later that day.
I arrived there to visit 4 1/2 hours later with my Mom & to my horror, they hadn't even begun the transfusion. Because they did not follow through in a timely manner, my dog became septic & slowly filled with fluid.
The night Dr was heartless about the whole situation. I couldn't understand how a staff member could plainly 'forget' about my dog. I pleaded with them to do anything to help her & save her life. The Dr knew they messed up but he said it was too late; she had no chance of surviving through the night. She died just after midnight.
No one at GAETC would take responsibility for their ineptness & this mistake cost my best friend her life; not to mention $5000 out of pocket.
AVOID THIS PLACE at all costs!