My cat was injured by a tech when receiving treatment. She had a cut on her head and later after I got her home her nose showed bruising. I was told the cat got spooked when they were putting her in an observation cage. My cat has no claws and the injuries indicate the cage door was slammed on her face. When they brought the cat out to me no one said there had been any problem, just that the cat was "stressed". When I pointed out the blood on her head then they reluctantly treated the cut and told me what happened. Needless to say I will not be bringing any animals there again. My cat is only a year old, and completely clawless she did not injure the tech in any way.