I have been a customer at Umezono for a little over 3 years, but this weekend's visit will be my last visit to Umezono. This weekend, my mother (who is Japanese) visited me. So, I suggested that we go to Umezono for lunch. Umezono is open for lunch until 2pm. We arrived at 1:20pm and waited about 5 min to be seated (which was ok). When the hostess approached us, she told us that ""We close at 2, and the kitchen is closing. So, we'll seat you, but if you aren't finished eating by 2:15pm, we will give you a to go box, and you'll have to leave."" I knew this was not going to sit right with my mother, and we should have left. But, we didn't and that was our error. My mother asked (rather coldly), ""Well, then how long will it take you to get our food to us?"" The hostess said they would have it out very quickly. They didn't. 20 minutes later, we still did not have our food. It did not arrive until I inquired about it. Once we received our food, they kept coming back, trying to take our plates from us, asking if we were finished (clearly, we were not finished and it was not 2:15pm). I kept checking my watch which made for an unpleasant experience. My mother asked for a refill on her drink, and they told her they would have to charge her for it. She said nevermind, and they brought it anyways, and charged her for it.
Pros: authentic Japanese food, many offerings on the menu, next store to Japanese grocery store
Cons: horrible service, unattractive ambience, rushed